The Charleston Regional Transportation Authority (CARTA) has added a “live chat” feature to its website, providing an additional way for riders to connect with customer support online and in real-time. The new tool, which was recently soft-launched, has spurred a reduction in call volume and the use of static contact forms by riders.
“This feature is a key tool in improving the overall rider experience and providing an additional customer service outlet,” said CARTA board of directors chairman Mike Seekings. “Better technology is helping us lay the foundation for immediate and long-term transportation success in the Lowcountry.”
HOW IT WORKS:
The live chat option automatically appears in the bottom right of specific web pages, where customers most likely have questions: Home, FAQs, Contact, Fares and Passes, etc.
Customers click on the “Live Chat” button and enter name, phone and email (optional).
Customers enter the queue and a customer service representative selects and begins the chat session.
The Live Chat function is available during regular customer support hours, 7 am to 9 pm on weekdays and 8 am to 8 pm on weekends. During off hours, the system allows riders to submit emails that representatives will respond to promptly.
At end of every session, customers are offered a feedback survey.
CARTA mobile app partner, Transit, also released its highly anticipated 5.0 update with a refreshed home screen and new features.
NEW FEATURES INCLUDE:
Search Bar: Now located at the bottom of the screen for ease-of-use.
Instant ETAs: The Transit app now predicts where riders are most likely heading next and provides an instant arrival time to make planning a trip easy.
All-in-One Route Information: Tap any transit line on the home screen to see that route’s schedule, service alerts and map with vehicle locations and stop ETAs.
Haley Mae Campbell Performing at Firefly Distillery on Memorial Day
Firefly Distillery is marking the unofficial start of summer with live music, Sweet Tea Vodka cocktails, and food trucks from...
Charleston Library Society Hosting Virtual Event with Julia Cooke and Catherine Grace Katz
Footlight Steps Back into the Spotlight with Queen Street Cabaret Series
Crowder to Play the Gaillard Center in November
Conroy Center Hosts Conversation with Travel Writers Bill Thompson and Lynn and Cele Seldon
Blue Bicycle Books to Host Book Release Party for Kate Fagan’s “All the Colors Came Out”
Weekend Buzz: Fun Things To Do In Charleston This Weekend
Uncategorized4 months ago
Types Of Personal Loans
Uncategorized1 year ago
Signs Your Third Eye Is Starting To See
Site Updates3 years ago
HCS Patreon Supporters
Resources8 years ago
Do You Speak Charleston? Pronunciation Guide
Resources8 years ago
Charity6 years ago
Charleston Nonprofits & Charities
Food6 years ago
Charleston’s Food Trucks
Uncategorized10 months ago
How to Use Instagram For Your Music Career?