Charleston Hospitality Group Releases COVID-19 Restaurant Recovery Response Plan

Press Release

Charleston Hospitality Group (CHG) released the details of their COVID-19 Restaurant Recovery Response Plan for the opening of their multiple locations (Eli’s Table, John King Grill, Queology, Tabbuli, Toast of Charleston, Toast of Summerville, Toast of West Ashley, Toast of Mt. Pleasant, Honky Tonk Saloon, and Charleston Hospitality Catering).

Restaurants across Charleston this week were allowed to open up for outdoor patio seating at only 20% capacity and are able to gradually increase from there. Realizing the importance of having a widely-adopted plan in place for his restaurants to adhere to, the CHG leadership team met last week to ensure the proper protocols were identified and put in place as part of their rollout plan designed to ensure the safety of employees and customers. Some of those protocols include:

  • Regular cleanings with https://www.macsozone.com. Cleaning technique eliminates 100% of bacteria through electrostatic spraying to completely sanitize everything.

  • CHG will be using disposable silverware and dishes through the transition.

  • CHG is in the process of transitioning their POS systems to hand held devices, which eliminates the transfer from the credit card to the server. Everything is paid directly at the table.

  • CHG will require their staff to take their temperature prior to their shift and will be required to stay home if they have a fever.

  • CHG will be providing hand sanitizer for our staff to wear on their aprons as part of their pre-shift material check.

  • CHG staff will be taking the ServSafe Food Handler class as well to re-establish sanitation efforts.

CHG recently made national news with People Magazine and Forbes, as well as local and regional media attention, with their “Full Belly, Full Hearts” campaign movement that provided over 7,000 free meals to laid-off hospitality workers, frontline healthcare providers, and first responders. Meals were available every day, all day as a pick-up or delivery option across their four Toast restaurant locations. Domino’s Pizza, Costco, First Reliance Bank, Limehouse Produce and Middleton Place Foundation all joined in to support efforts.

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